Cancelling. The member who subscribed can cancel a paid plan at any time: Manage billing on the workspace's Billing page opens Polar's customer portal, where the plan is cancelled. The plan stays active until the end of the month or year you have paid for, and your workspace then turns read-only: you keep sign-in, your account and your workspace settings, while the dataset in the dashboard and the API stay closed until a paid plan starts again. You will not be charged again. A workspace turns read-only the same way as soon as a payment fails, and opens again once the payment goes through.
Refunds. Polar sells paid plans as merchant of record and handles every refund. Subscription fees are not refunded for a partial period. Overage charges cover requests already made and are not refunded. If you were charged in error or the service was unavailable for a substantial part of a period, ask Polar for a refund as its Checkout Buyer Terms describe, or write to [email protected] within 30 days and we will issue the refund through Polar.
Your legal rights. Nothing in this policy limits a right you have under consumer law where you live, including any right to withdraw from a contract.
Currency. Prices are set and charged in US dollars: Pro is USD 99 a month or USD 990 a year for up to 2 members, and Team is USD 299 a month or USD 2,990 a year for up to 5 members. Polar shows any sales tax or VAT at checkout. A refund is made in US dollars.
Contact. [email protected]